Legal information
Status: Draft — in preparation (v0)
Awaiting legal review — draft
The text below is a temporary draft, not the final legally reviewed version. The binding text will be published after review by a qualified lawyer, together with the public launch.
This draft describes the terms on which you may use otthonai.hu. The text is awaiting review by a qualified lawyer; the binding version takes effect after that review.
The service is provided by the provider whose exact name, registered seat, registration number, tax number, electronic contact details and the conciliation board competent at its seat are published at the foot of this page. The hosting provider's details and the other mandatory particulars are on the Imprint page.
The details published at the foot of this page are those of the provider that collects the fee and issues the invoice.
These Terms apply to every service of otthonai.hu (the “Platform”): the Report described in clause 3, the marketplace, seller listings, expressions of interest, messaging, viewing appointments, the phone information line, and the partner introduction offered after a Report, which requires your express consent.
By using the Platform you accept these Terms. Where the law requires an express, separate declaration — such as the declaration about the right of withdrawal before you finalise an order —, we ask for it as a standalone tick-box and record that it was made, together with its time.
The Legal notice and the Privacy notice form an inseparable part of these Terms. Where these Terms and one of those notices differ, the notice's detailed provision governs that question.
The Platform's services may be used by adults with legal capacity, and by organisations acting through their representative.
The subject of the service is an analysis of one specific property, produced with artificial intelligence (the “Report”), which we provide as digital content in Hungarian and English. The Report consists of the assessments of the points examinable for that property and the summary that concludes them. The same Report is available in both languages; switching language starts no further analysis and involves no further fee.
The nature and limits of the Report are set out in the Legal notice, which forms an inseparable part of these Terms.
Currently free of charge: browsing the marketplace, searching and viewing listings, posting and renewing a listing, the seller walk-through and uploading photos, sending and receiving expressions of interest, messaging, booking a viewing, the phone information line (your own telephone provider bills you for the call), sharing and downloading the Report, and downloading your data.
Two things on the Platform have a list price: the Report and the seller services. The Report is 1,000 Ft; the price of each seller service is itemised before you order it. There is no subscription and no hidden cost. If we charge for another service in future, we will show its amount, how it is calculated and the payment schedule in advance and itemised, and the fee becomes due only after you have expressly accepted it. For a listing fee, clause 13 governs.
The Platform is not an estate agent or broker: it represents neither the seller nor the buyer, acts on behalf of neither and does not mediate in the transaction.
The Platform does not receive, hold or transfer money between the buyer and the seller, and does not act as an escrow agent either. The purchase price, and any earnest-money deposit or advance, are always paid directly between the parties, off the Platform. At present we start no payment on the Platform at all; once charging begins, the only payments that can be made through it will be for our own services — never the purchase price, deposit or advance.
The Report is indicative, is not a certified appraisal, and is not legal, tax or investment advice. Transferring ownership of property in Hungary requires a private deed countersigned by a lawyer, or a notarial deed; the Platform does not replace that.
After a Report we may offer to put you in touch with a partner — for example a mortgage or financial adviser. This happens only if you separately and expressly consent. It never costs you anything; the partner may pay us a fee for the introduction. That fee does not affect the content of the Report, the estimated price, the summary or marketplace ranking. We neither broker nor recommend financial services: we do not tell you which loan to take. The partner is an independent provider licensed in its own right, and we are not responsible for the agreement you make with them.
The contract for the Report is formed when we confirm your order; where the Report carries a fee, it also requires the payment provider to confirm successful payment. No registration is required to place an order.
The language of the contract is Hungarian; the English version is an informative translation, and in case of divergence the Hungarian text governs. The contract is not treated as a written contract and is not filed by us, so it is not accessible afterwards.
The Report's list price is a one-off 1000 HUF. This is a gross price, including value added tax at the applicable rate — currently 27%.
If charging begins, payment will be made on a payment page operated by Stripe. We neither see nor store card details.
We issue an invoice compliant with Hungarian law and reported to the NAV Online Invoice system, delivered electronically. We charge an actual fee only once invoice issuance and NAV reporting are operational; until then we start no payment on the Platform.
While that is not yet operational, the Report is free of charge: you can order it and receive it without paying. Once billing goes live we will state the fee clearly and in advance, and charge it only after you have expressly ordered.
The digital content is produced after the order is confirmed — where a fee is paid, after payment — typically within a few minutes, and is available at the link shown afterwards; we also send that link by email.
The finished Report is available in your account, or — for a purchase without an account — through the access described in clause 11. We keep the Report until you delete it yourself; should we later limit the retention period, we will tell you in advance and you can download the Report before the limit takes effect.
Under Government Decree 45/2014 (II. 26.), a consumer is as a rule entitled to withdraw within 14 days without giving reasons.
For digital content not supplied on a tangible medium, that right cannot be exercised if performance begins immediately with the consumer's express prior consent and the consumer acknowledges losing the right of withdrawal. We request this consent expressly and separately during ordering, and we record that the declaration was made.
The wording of the declaration is: “I request that the Report be produced immediately. I acknowledge that once performance has begun I lose my right of withdrawal.” We ask for it before you finalise the order — where a fee is payable, before payment — as a separate tick-box; the order cannot be started without it. We record that the declaration was made together with its time, and confirm it in the confirmation email.
If the summary that concludes the Report cannot be produced, or if we cannot evaluate even two thirds of the points examinable for that property, we automatically refund the full fee for the Report to the original payment method. You do not have to ask, and there is nothing for you to arrange.
This commitment is independent of the right of withdrawal and does not limit it.
While the Report is free of charge there is nothing to refund: your order creates no payment obligation, and we charge nothing — before or after — for a Report that fails or comes back incomplete.
Sign-in uses a single-use, short-lived link sent by email; we store no passwords. If you pass that link to a third party, you thereby give them access to your account.
The sessions belonging to your sign-ins are listed in your account, and you can revoke any one of them — or all of them at once.
You may close your account at any time. Closure is immediate and cannot be undone: there is no grace period. We take your listings off the marketplace, cancel future viewing appointments, revoke your share links and delete the content tied to your account.
After closure we still keep what the law or the other party's legitimate interest requires: we keep accounting records for the period prescribed by law, and we keep expressions of interest and conversations because the other party is involved in them too. The Privacy notice sets out the detail.
You can order a Report without an account. The order is then tied to you by a session identifier stored in your browser, valid for 30 days.
If you give your email address when ordering, you can regain access to the Report at any time from any browser with that same address — you only need to sign in. Without an email address the Report is available only in the browser you ordered it from, and access can be lost by clearing browser data or after the 30 days.
If a Report of yours is being produced, deleting gives it up. If you paid for the Report, deletion does not trigger a refund, and we still keep the accounting record where the law requires it. You can request a download and deletion of your data without an account too.
You can create a shareable link to a finished Report. The link is valid for 30 days by default, can be revoked at any time and stays hidden from search engines.
Anyone holding the link sees the full Report without signing in. Share it only with the people you mean to, and do not post it publicly.
You may use the Report to prepare your own decision. You may not pass it on for commercial use, sell it or present it as your own work or as a valuation.
Only the owner of a property, or a person the owner has expressly authorised (together, the “seller”), may post a listing, and only for the owner's own property. We do not accept listings taken from other portals.
The seller is responsible for the content of the listing and for the truth of the information in it. Measurements are always shown labelled as “provided by the seller, unverified”, together with an uncertainty range.
Artificial intelligence helps draft the listing text, but the text is published only after you have reviewed and approved it. You are responsible for the published text.
Publishing a listing is currently free of charge: we charge no listing fee, and we ask for no payment details in order to publish. If we introduce a listing fee in future, we will show its amount, how it is calculated and the payment schedule in full before publication, and the listing will appear only after you have expressly accepted it. Separate refund conditions apply to a listing fee, and we show those before payment as well.
A published listing stays on the marketplace for 90 days. We tell you before it expires, and it can be renewed free of charge in one click.
You may withdraw a listing at any time or close it with the “Sold” action. The “Sold” action is final: a listing closed that way cannot be restored. A withdrawn or expired listing, however, can be restored at any time: it comes back to you as a draft, and it returns to the marketplace only when you publish it again.
When a listing leaves the marketplace we automatically cancel future viewing appointments and notify the people who enquired. If you close it with “Sold”, we also close the open expressions of interest; withdrawing the listing on its own does not.
A removed listing stays in your archive until you delete it permanently. Thirty days after permanent deletion, the listing's data and photos disappear too.
The photos, floor plans, descriptions and measurements you upload remain yours: we do not acquire the copyright or other rights in them, which stay with you.
By uploading, you warrant that you are entitled to publish the content: that you took the photos or hold the rights to them, that the content infringes no one's copyright, trade mark, likeness or data-protection rights, and that it depicts no identifiable person who has not agreed to appear.
By uploading, you grant us a royalty-free, non-exclusive, territorially unlimited licence to use the content to publish and display your listing: to show it in the listing, in search results and in previews, to make it available to search engines, and to make the technical adaptations display requires (resizing, compression, cropping).
This licence exists solely to provide the Platform's service. We do not sell the content, do not hand it to third parties for their own use, and forward it to another portal only if you expressly ask us to. The licence ends when you remove the content. The exception is copies that remain in backups or fall under retention required by law; for those the licence lasts until the copy is deleted.
We may remove infringing or improperly uploaded content. Where someone objects on the basis of their own right, we follow the procedure in clause 22.
You can upload a title deed to show that the property is yours; if the document ties the listing's address to you, a “Verified owner” badge appears on your listing. Uploading is voluntary: you can post a listing without a title deed, and a title deed is never a condition of publication.
The badge means only that a member of our staff saw a title deed linking the listing's address to the seller: it is not an identity check, and we do not warrant ownership by it.
We delete the document on the 30th day after the decision, whether or not we confirmed ownership. We keep the decision, its date and its reason after that.
A buyer may send an expression of interest on a listing. It is not a binding offer and creates no contract: it signals interest and terms. The Platform represents neither party and does not mediate in the transaction.
The seller may accept it, decline it or send a counter-offer. A counter-offer is created as a new declaration linked to its predecessor, so the whole exchange stays traceable. One negotiation may run to at most 10 steps.
Acceptance is also only a signal, not a contract: the listing stays on the marketplace, the other expressions of interest stay open and booked viewings remain valid. All open expressions of interest are closed at once only by the seller's separate “Sold” action; an individual declaration also ends if the seller declines it, if its sender withdraws it, or if the 21 days run out. Clause 14 sets out how a listing itself comes to an end.
Whoever sent a declaration may amend or withdraw it for as long as the other party has not replied to it. A declaration expires after 21 days; we send a notice before it does.
Sending and receiving expressions of interest is free; the Platform charges no fee or commission for them.
Buyer and seller can exchange messages on the Platform in connection with a listing. Photos may be attached: at most five files per message, subject to a size limit.
We do not filter the text of messages in advance. We check attached images automatically and may withhold an unlawful or dangerous file; a message you flag to us may be moderated afterwards under clause 22. If you put contact details or other personal data in a message, you do so on your own decision; we accept no responsibility for contact made off the Platform or for its consequences.
If the listing leaves the marketplace, or either party closes their account, the conversation stays readable but no new message can be sent in it.
Reporting messages is not available yet; until it is, you can flag an abusive message on the Contact page. We delete conversations permanently once the listing and both parties' accounts are gone and no message has been exchanged in the conversation for a year.
Messages are currently not part of your account data download.
A viewing can be booked on a listing, without registration. We confirm the booking immediately; there is no separate seller approval step. The seller sets the available slots, the length of the viewing and the minimum notice — that is, how many hours ahead a booking must be made.
Both the person who enquired and the seller may cancel a booking, and the enquirer may also choose a different time. You can add the viewing to your calendar in one click, and we send a reminder before the appointment.
If the listing leaves the marketplace, we cancel future bookings.
The seller may note that an enquirer did not turn up. This appears only in the seller's own summary: it is not a penalty, not a rating and is not disclosed to the enquirer. Feedback that can be requested after a viewing is likewise not public; we operate no review system.
Listings have a phone information line answered by artificial intelligence. At the start of the call we say that you are speaking to artificial intelligence and that the call is recorded; if you would rather not, end the call.
The artificial intelligence gives information only about listings on the Platform. It concludes no contract, books no viewing, does not represent the seller and gives no legal or financial advice. What it says is indicative; the listing's own data prevails.
We permanently delete the call transcript, and the fingerprint derived from the calling number with a secret key — from which the number cannot be reconstructed — after 30 days. We do not store the raw phone number. We record contact details only if you expressly agree during the call; we use the details given that way solely for that one call-back.
We charge nothing for using the line; you pay the cost of the call under your own telephone provider's tariff. The line runs within capacity and cost limits, so it may be temporarily unavailable. We do not undertake continuous availability.
We always send the notifications that belong to the operation of the service, and these cannot be switched off: the sign-in link, the payment confirmation sent where a fee is paid, notice of bookings, notice that a listing is expiring or has ended, notice of a moderation decision, and legal information.
The other emails — summaries, saved-search alerts, price-watch alerts, and notices about your expressions of interest and new messages — can be stopped at any time with the one-click unsubscribe at the foot of each. Summaries, saved searches and price watches can also be switched on and off in your account.
We send marketing email only with your prior, express consent; it is switched off by default.
You must not give false information, advertise a property owned by someone else without the owner's authorisation, take over another portal's listing, publish unlawful, misleading or offensive content, harass anyone, send unsolicited messages, circumvent the usage limits, or harvest the Platform's data by automated means.
You can report listings. Reporting messages is not available yet; until it is, you can flag them on the Contact page. A report requires you to state the reason and to declare that you are acting in good faith.
Reports are decided by a person; we use no automated decision-making. Every decision is given a written reason, and where the reporter has provided a reply address we inform them of the decision and its reason.
Where a report is well-founded we may remove the content or the listing and suspend the account. You can contest a decision on the Contact page.
We may suspend an account for a serious or repeated breach of these Terms. Your sessions then end, and your published listings come off the marketplace.
Suspension is not deletion: your data remains, and a suspension can be lifted. After it is lifted we restore your listings as drafts — none of them goes back on the marketplace by itself; that is your decision.
You can ask for a suspension to be reviewed on the Contact page.
We do not warrant continuous, fault-free operation of the Platform. The service may be interrupted by maintenance, an outage, or the failure of an external provider.
We apply usage limits against abuse and overload: we limit the number of Reports running at once, the number of photos that can be uploaded per listing, and how often messages, bookings, expressions of interest and sign-in requests may be sent. On reaching a limit we temporarily refuse the action.
We may change or discontinue free features with prior notice. This does not affect a Report you have already ordered: we will produce it and make it available even if we change or discontinue the feature in the meantime.
The service is provided for information purposes only. We are not liable for your decisions, nor for the outcome of transactions you enter into on the basis of the Report. Whoever supplied it is responsible for the truth of the information given in listings, messages and expressions of interest; we do not check that information for truth in advance. This clause does not limit liability that is mandatory under applicable law.
Our liability is capped at the fee actually paid for the Report concerned, or, during a free period, at the Report's list price at the time. This cap does not apply to breaches causing damage intentionally, or harming human life, bodily integrity or health: for those our liability is unlimited. This clause does not affect your statutory consumer rights, including your warranty rights.
You can send us your complaint on the Contact page or using the contact details published at the foot of this page; we investigate and answer within the statutory deadline.
In a consumer dispute you may turn to the conciliation board competent for your place of residence, or to the board competent at the provider's seat — whose details are at the foot of this page. You may also turn to the consumer protection authority.
We give notice of amendments at least 15 days before they take effect. Contracts already concluded are governed by the text in force at the time of ordering.
The contract is governed by Hungarian law.